(3) For the case that goods delivered by us subject to import or export restrictions our duty of care shall be limited to labelling the goods as embargo goods. Further necessary measures shall be incumbent on the contracting party. Up to a value of goods of € 500.00 no movement certificate EUR 1 or form EUR 2 for the preferential movement of goods can be issued.

(4) Externally recognisable damages of the delivery have to be noted by the deliverer of the consignment (railway, post, forwarding agency) on the consignment note or have to be certified in writing in another appropriate way.

(5) In case of externally unrecognisable damages, defects or weight reduction of the content which first become apparent during unpacking, the unpacking has to be stopped immediately. The damage has to be reclaimed from the transport company which shall be asked/demanded to record the facts of the case and the estimation of the damage. Specifically

(a) for the post (post office): at the date of delivery,
(b) for the railway (delivery of goods, express service): within 7 days,
(c) for forwarding agents and carters: within 4 days after delivery of good.

(6) In all cases the representative of the transport company shall leave the goods and packing in the condition in which it was at the time of discovering the damage. The culpable breach of this secondary obligation can lead to damage claims due to default in performance of contract.

 § 10 Return Consignments
(1) If the concerned article is in good order and condition and in the original packing, return consignments of private customers which do not include warranty claims can be carried out/undertook within 14 days after the receipt of the good. As far as possible the reason for the return shall be enclosed in the return consignment in writing.

 (2) The exchange of specialists magazines, books, construction manuals, other literature, software, CDs, record player systems and needles, batteries, individual components as well as construction kits and parts which have been already processed or built in, as well as special orders shall be excluded.

(3) Return consignments of goods from commercial/industrial customers, companies or institutions shall exclusively be redeemed with our preceding written agreement. The credit for the redeemed goods subjects to a deduction for service costs/charge of at least 10% (of the value of goods) as far as nothing else has been explicitly agreed upon (in writing).

(4) In case of return consignments the contracting party shall bear the costs and risks of transport.